Issue Tracking Board

[RokuTakashi]

Hi, Community users.

We received reports about the ongoing problem with the Roku Camera App, where users encountered an error message stating "Something Went Wrong."

Update:

We believe that the issue is now resolved.

Previous Update:

This issue is currently under Investigation. 

To assist us in our investigation and expedite the resolution process, we kindly request the following details from affected users:

1. Roku device model, serial number, device ID, and OS version (Found in Settings > System > About).
2. Channel version/build: Select the channel on the Home screen and press the * button to find this information.
3. Tracker ID: When encountering the issue, press the Home button five times followed by the Back button five times. Please provide us with the Tracker ID displayed.
4.  Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

We'll keep you informed about any developments in this thread as we progress with our investigation. Your patience and understanding during this process are greatly appreciated.

Thank you for your cooperation.

Best wishes,
Kash

[gv77]

The Roku Cameras app no longer works on any of my Roku players or Roku TVs.  When attempting to launch it all I get is "something went wrong please try again"

I tried rebooting the Roku, also uninstalling and re-installing the app, but the result is the same.

I can access it fine on the mobile app, but the Roku app no longer works.

I don't see any other recent posts about this so is this just broken for me?  Is there anything I can try to fix it?  Never had issues with it before.  I have a mix of indoor and outdoor cameras.

[MFDS]

I have the same problem

[Beat_it_creep89]

Having the same issue. Tried everything besides doing a factory reset on my tv. Roku camera app is working fine on my iPhone. 

[MFDS]

I factory reset it didn't help

[Cdmx72]

Same here it sucks 

[Cdmx72]

Hope they get them fixed I had the same thing I’m a Roku user for years and never had an issue until last night not even a tech chat support 

[jemsmom97]

Haven't notice mine working on tv either. 

[Tish22]

I have the same issue since yesterday.