We are receiving reports from users that the Paramount+ and/or Showtime bundle are showing locked content when a customer has already subscribed to this content.
We believe this issue is now solved, but customers will need to contact the channel partner.
Paramount+/Showtime users who are seeing this error will need to contact Paramount Customer Support directly to have their streaming accounts fixed.
You can contact Paramount using the instructions below:
- Navigate to https://help.paramountplus.com/s/contact-us
- Choose the option for Technical Issues
- Choose the option for Video Streaming Issues
- Scroll down until you see the option that says STILL NEED MORE HELP?
- From there, choose the chat or call option. Let the customer support rep know what you're seeing and they should be able to reset your account on their side and confirm playback with you.
We are going to go ahead and close this thread, please start a new thread if you have contacted Paramount and the issue is still not resolved for you.
Roku Community Team
Happy Streaming!
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