Issue Tracking Board

[KS9]

Hi John,

 I just received a brand new Roku Ultra on Sat. 4/27, nad have been having the exact same results: can't get netflix working at all. Have done all of the recommended steps: restarting the roku, restarting my router & modem, deleting and & reinstalling the app, factory resetting the roku, etc., and various combinations of these steps, and still get the exact same error. Here are my device details:

Model 4802X-Roku Ultra

Serial # X01000RXDDFV

Device ID # S0DA241XDDFV

Software OS version 12.5.5 build 4174-C2

Issue/Tracker ID FV-172-286

[RokuJohnB]

Hi @al_mac @KS9,

Thank you for the additional information, and greetings from the Roku Community!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Best regards,
John

[Ur_House]

I had the exact same problem, just bought a brand new Roku Ultra last Wednesday, everything worked but Netflix. I tried everything I could find online, resetting the app, uninstalling, restarting the Roku, reinstalling the app. restarting my network, doing a factory reset. Eventually I just exchanged the Roku for a new one and fortunately that worked, but if this comes up again on the new one after my return period I'm boned. Figure it out Roku! You're probably getting a lot of returns over this that could be sales!

[RokuJechealR]

Hi @Ur_House,

Welcome, and thanks for posting to the Roku Community!

We apologize for the inconvenience this may have caused you with the Netflix channel. Also, we appreciate the troubleshooting steps you have taken to resolve the issue. In the meantime, please help us with the details above posted by @RokuJohnB so we can send additional information for the investigation to our engineering team.

Please keep us posted with the details.

All the best,
Chel

[ProfOfSound]

Bought a brand new Ultra on 5/1, every app works except for Netflix, giving error code UI-800-3

I've tried the following:

• resetting the Roku
• resetting my router
• uninstalling / reinstalling Netflix
• factory reset of Roku

None of these troubleshooting procedures helped

Roku Ultra model 4802X

Serial X010001PXS6E (S0DA242PXS6E)

Software 13.0.0 build 24042-C2

GC version 11.3.24

Netflix version 5.2 build 130096002

Issue ID 6E-176-737

[ProfOfSound]

Hi, I have recently (5/1) purchased a Roku Ultra, and I am receiving the same error with Netflix (and Netflix only) UI-800-3. I've tried all of the troubleshooting steps, including restarting Roku, restarting my modem/router, uninstalling/resinstalling Netflix.  Nothing helps.

Roku Ultra model 4802X

Serial X010001PXS6E (S0DA242PXS6E)

Software 13.0.0 build 24042-C2

GC version 11.3.24

Netflix version 5.2 build 130096002

Issue ID 6E-176-737

[ProfOfSound]

Hi, I have recently (5/1) purchased a Roku Ultra, and I am receiving the same error with Netflix (and Netflix only) UI-800-3. I've tried all of the troubleshooting steps, including restarting Roku, restarting my modem/router, uninstalling/resinstalling Netflix.  Nothing helps.

Roku Ultra model 4802X

Serial X010001PXS6E (S0DA242PXS6E)

Software 13.0.0 build 24042-C2

GC version 11.3.24

Netflix version 5.2 build 130096002

Issue ID 6E-176-737

[ProfOfSound]

Hi, I have recently (5/1) purchased a Roku Ultra, and I am receiving the same error with Netflix (and Netflix only) UI-800-3. I've tried all of the troubleshooting steps, including restarting Roku, restarting my modem/router, uninstalling/resinstalling Netflix.  Nothing helps.

Roku Ultra model 4802X

Serial X010001PXS6E (S0DA242PXS6E)

Software 13.0.0 build 24042-C2

GC version 11.3.24

Netflix version 5.2 build 130096002

Issue ID 6E-176-737

[ProfOfSound]

Any updates on this? I'm having the same Netflix error with Roku Ultra (purchased 5/1), trying the same steps, but to no avail. 

Issue ID 6E-176-737, Software 13.0.0 build 24042-C2, Netflix 5.2 build 130096002

I've also tried switching to a cellular wireless hotspot (instead of my router/modem)... same problem.

[sthomas284]

I have tried everything on my Ultra but continue to get error ui-800-3 (106038) when I try to load Netflix on my brand new Roku Ultra (1 day old). This includes reinstallation of the app, factory reset of the ultra, WiFi reset, disabling VPN and nothing has worked. Very frustrating!!!