Issue Tracking Board

[jmu1820]

43R4A5R with software version 14.0

ID SONR4382NUF9

[DonnaJack]

I’d like to get the fix for this problem, but apparently, that is not possible.  I can’t send a PM to the person who reportedly fixed the problem because I don’t know how, I’ve asked how can I send a PM and get no response.  So, there is absolutely no support from ROKU.  I can still return the TV so that seems to be my only option.  

[wmclaxton]

@DonnaJack , apparently one cannot send email as a 'visitor', one has to become a 'newbie' before the message/email option appears.  I became a newbie by making a post.  After that, click on the Admin's name (eg- @RokuMaryEF) and the email option should appear. 

[DonnaJack]

I’m not a visitor.  I made a post over a week ago.  I became a “Newbie”, and now apparently I’m a “Reel Rookie”.  I’ve clicked on the Admin’s name, but I don’t see an email option

[Kuro2]

Same issue. Every time I turn it on for the first time, it shuts back off. Then I have to turn it on again to watch. Sending PM. 

[jeffreyjh]

One-month-old Roku Plus Series TV here that powers off right after power-up It happens about once a day. Device ID is SONX747GPGK4.

[RokuMaryEF]

Hi everyone,

We appreciate your patience with the issue you are experiencing where your Roku TV randomly shuts off immediately after turning on.

For those who previously provided information about the issue, such as the behavior, Device ID, and OS build, please check your Community inbox for a follow-up message.

If you haven't yet provided this information, please feel free to send me a Direct Message (DM) or reply to this thread with the following:

• Behavior: Describe how the TV shuts off (e.g., immediate power loss, brief flicker, etc.)
• Device ID: (Found in Settings > System > About)
• OS Build: (Found in Settings > System > About)

Please note: Please avoid including your email address in this thread.

Our team is actively investigating this issue and your information will be very helpful.

Thank you for your patience and cooperation.

The Roku Community Team

[DonnaJack]

Finally….I was able to send a PM.  Thanks!