Issue Tracking Board

[djt43]

Missing Characters AND now overheating after 10 minutes of use…

Unbelievable.

A year of back and forth BS about the engineers ‘being aware of the issue’ blah blah blah.

So, like so many others I swapped the SS + with another NIB of roughly the same vintage I had been planning to use on another tv when that basic SS stopped working (no problems, all text showing properly on the screen).

No change on the character problem, still a problem…but now it’s throwing the ‘overheating’ warning after 10 minutes of use.

What does chat support tell me?Return it and replace the unit. I can’t return it at this point.

The new unit has uptime of 12 days and i’m being told to scrap it.

I used to try to calm people when they had tech meltdowns, to the ‘these things suck’ i would say ‘it’s pretty amazing what we are capable of doing, even if sometimes they can be glitchy and annoying’.

No more. 

If another manufacturer makes a better product then that should be the baseline. 

No more gimmees and artificial handicapping to allow for their unwillingness to improve their products.

[JazzyJT08]

So I’m no expert but the issue has something to do with how the OS deals with text/graphics when going into an application and then it kind of sticks (all those graphical and text errors) to the app and then the OS, and then the only fix is a restart. 

This happens to me on a daily basis - easily 10-15 times a day. I can navigate to the restart button by muscle memory but it’s just absolutely ridiculous.

Hardware issue likely wouldn’t temporarily fix even with restart so this has to be a combo of the OS and apps and how they’re coded. Obviously we never had this issue until what…2-3 years ago? I’d be curious to find out when this was first reported and I’d even like to find an old Roku device with that build and see if the issue is present at all.

such a joke it’s come to this 

[JS49]

roku 3810rw with missing text issue + roku 3930x that only gets 5Mbps download speed

Roku you suck

Will never purchase another roku

[gacw]

I'm having the same intermittant missing characters on various screens but most noticeably when looking at the summary of a show when maybe half the letters are missing so the text is garbled.  It happens every 3-5 days and will usually go away on its own.  

The soundbar is only 2 months old.  I have tried updating the firmware and done a full factory reset twice.  I have tried restarting the soundbar through the menus and also by removing the power cable for a few minutes.  The full resets seemed to help for a while but it is not practical to do that every week and reload stations and passords etc.  Restarting does not seem to help.

[DCI_Benway]

Corrupt text here on Stream bar.  Only fix is to pull the plug on it (several times a day).  Have several different Roku boxes, but the Stream bar is the only one affected.

[SteveDR83]

This has been going on forever, the only thing that seems to work is restarting the system and then waiting for it to do it again. I'm not going to upgrade to any more ROKU products, I have some other bugs that they seem to be ignoring also. Looking at other options when these sticks eventually need upgrading, might go into the Google line of products.

[saltyyarnie73]

We have bought SEVERAL Roku products over the last 10-12 years. Our last two purchases (the previous Soundbar and Roku Streaming Stick+) have both had these missing character issues for well over a year. Since there seems to be no permanent fix or resolution from Roku, I am cutting ties and purchasing an Apple TV. Also, when I try to use Starz through the Roku Channel app on my iPad, the audio language will switch over to Spanish and there does not seem to be a way to switch it back. So tired of this company that seems to have just given up on producing something usable…