Issue Tracking Board

[olddog1]

tried that it still does not work same goes for uninstalling and reinstalling app roll app back to what it was before the recenmt unnannounced chages

[Shane0293]

I'm having the same issue it seems like it just gets worse and worse with these cameras they are no good

[RokuMaryEF]

Hi Roku Community users,

We've received reports from several customers about not receiving notifications from their Roku Indoor/Outdoor Wired Cameras on Roku LT after the recent update (Firmware version 6.0).

Update: We’re currently investigating this issue.

In the meantime, please try the following troubleshooting steps:

1. Check Notification Settings:

   • Open the Roku Smart Home mobile app.
   • Tap the bell icon in the upper right corner.
   • Ensure notifications are turned on.

2. Verify Camera Notification Settings:

   • Open the live stream of your camera.
   • Tap the gear icon in the upper right corner.
   • Go to  Livestream > Gear Icon > "Notifications" > "Send Notifications" is enabled.

3. Log Out and Log Back In:

   • Open the Roku Smart Home app.
   • Go to "Account" and sign out.
   • Sign back ensuring to manually enter your password

4. Test Notifications:

   • Exit the Roku Smart Home app completely.
   • Trigger motion on your camera.
   • Wait up to a minute to see if you receive a notification.

If the issue persists, please provide the following details to help us assist you better:

• Device Info: Open the live stream of the camera > Tap the gear icon in the upper right > Device Info
  • Camera MAC ID:
  • Firmware Version:
• Troubleshooting Steps Taken:
• Log ID: (Please include a screenshot/photo)

Your cooperation is greatly appreciated as we work to resolve this issue.

Thank you for being a part of the Roku Community!

Best regards,
The Roku Community Team

[Nh105]

Finally getting alerts on my phone after signing out of account and signing back in, entering password manually. 

[AlbertoFandango]

I tried that and absolutely nothing and support said they’d have to call me back.  Still waiting and have work in half an hour.  My randomly stopped the other day, wouldn’t even work for my TV.  Got them popping on my TV but phone still gets nothing despite going through every step.