Issue Tracking Board

[RokuMaryEF]

Hi Roku Community users,

Thank you for reaching out about the notification issue you're experiencing with the Roku Smart Home app, and for sharing the steps you've already taken.

We’re aware of the problem and our Roku Smart Home team is actively working on a permanent solution.

In the meantime, try logging out of the Roku Smart Home app and then logging back in with log in with email and password. This may help resolve the issue. If the problem continues, please let us know.

Note: We'll mark this post as solved for visibility and as a reference for other users.

We appreciate your patience and will keep you updated on any progress.

Thanks for your understanding!


Best regards,
The Roku Community Team

[Jvjahamilton]

so I did the factory reset. Made sure all settings were correct. And still nothing. It worked during my free trial but seems now that I'm paying it's not working. It's very odd

[Zeltarius]

Its been a month, I reached out to support, they said their engineers are working on it, but I literally just paid for a month and got no notifications. I paid for a month of this service and didnt get the service. Roku at this point are thieves. I have since cancelled my subscription, will look for another camera/notification service, and make sure to tell anyone who will listen to avoid Roku as they do not care and their service doesnt work.

[GIGI41510]

IS ANYONE ELSE HAVING ISSUES WITH THE MOBILE APP WITH THE HOME CAMERAS? ITS BEEN OVER 2 WEEKS NOW!!!! 

[Club919]

The subscription doesn’t matter!  I have a paid subscription and have had the same issue of not getting notifications or I can walk directly in front of the camera and it won’t even pick up a person. I also have notifications for vehicle cameras, notifications, or vehicle in my driveway! 

[RokuMaryEF]

Hello Roku Community users,

Thank you for letting us know about the notification issue you're facing with the Roku Smart Home app, and for detailing the steps you’ve already tried.

We are aware of the problem and our Roku Smart Home team is actively working on a fix.

In the meantime, please try logging out of the Roku Smart Home app and then logging back in ensuring to manually enter your password. This may help resolve the issue. If the problem persists, please inform us.

Note: We’ll mark this post as solved for visibility and to assist other users.

We appreciate your patience and will keep you updated on our progress.

Thank you for your understanding!

Best regards,
The Roku Community Team

[olddog1]

this does not work you broke the ap with the recent changes  now it won't even let me reinstal camera your techs told me to delete and reinstall

[olddog1]

stop the lies issues have not ben resoled roll the app back to what it was before recent changes

[olddog1]

app ill not even let me me install camera

[olddog1]

more lies problemed not resolved your tech support is a joke  i have contacted lawyers to start  class action suit and advise others to do the same enough of your BS Roku complaints also filed with FCC and BBB