Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rocky321
Level 7

LO POWER MESSAGE FOR NO GOOD REASON

Just purchased 2 Express 4K+ units. Keep getting LO POWER every so often plugged into USB port on TV. I have to unplug the USB and re-plug and that fixes the issue. Now you say well just plug it into the wall outlet. Well, the outlets are 12" off the floor and the TV is 65". The cords supplied are both too short to accommodate this. Really ROKU? This is the real world and these cords just don't cut it. Yea I know, Amazon, buy why?

0 Kudos
2 REPLIES 2\
renojim
Community Streaming Expert

Re: LO POWER MESSAGE FOR NO GOOD REASON

The easiest thing to do would be to use an AC extension cord and plug the USB power adapter into that.                                                    

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
andyross
Level 16

Re: LO POWER MESSAGE FOR NO GOOD REASON

If the AC adapters are USB, you can use any USB extension cord, which may be less unsightly than an AC extension cord.

In fact, if the Roku itself uses a USB port for power and not one of the barrel connectors, you can just use a standard USB cord as long as you want.

0 Kudos