Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can’t Setup NEW Roku express!

I bought a new Roku Express, did exactly what the instructions say and I can’t even get passed the “Bouncing Roku” screen. The light on the model is solid. I held the reset button, same thing happened. I’m so lost! 

0 Kudos
2 REPLIES 2
renojim
Community Streaming Expert

Re: Can’t Setup NEW Roku express!

Are you using the supplied power adapter and not your TV's USB port?
                                                                      

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
DBDukes
Community Streaming Expert

Re: Can’t Setup NEW Roku express!

@ParisNailBar1 

In addition to what @renojim said, when you held the RESET button to start over, you did have power applied, right? And you held it for at least 30 seconds (some instructions say 10 seconds, but it's 30)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos