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John2499
Newbie
‎07-11-2022 08:26 PM

why does roku not remember my log on

Why do I have to log on to my roku every day?Getting very annoying

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4 REPLIES 4
Michelle3
Roku Guru
‎07-11-2022 08:55 PM

Re: why does roku not remember my log on

You probably didn’t confirm your username or password correctly during your initial log-on.  Either that, or you may have accidentally held the reset hole thing somewhere on the unit.  ~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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DBDukes
Community Streaming Expert
‎07-12-2022 05:07 AM

Re: why does roku not remember my log on

@John2499 

What do you mean by "log on to (your) Roku"? Explain what's happening. Imagine we're not there and can't see what you see. Describe what happens.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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FFATX
Newbie
‎11-29-2023 03:04 PM

Re: why does roku not remember my log on

 
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RokuEuniceL
Community Moderator
Community Moderator
‎11-29-2023 05:19 PM

Re: why does roku not remember my log on

Hi @FFATX,

Greetings from the Roku Community!

We're glad to assist you with your inquiry. Your Roku account stores sensitive information, such as your email and password, payment method, preferences, settings, channel installs, and which Roku devices you own. As with other online accounts, there are certain precautions you should take to make sure that this sensitive information remains private and secure. Microsoft Edge should have the option to ask whether you want your username and password to be remembered when you visit a website requiring you to sign in. The browser will gather information about your account the next time you visit the website. Although it's enabled by default, you can disable password saving. For more details about saving credentials on Microsoft Edge, please try reaching out to their customer support.

Please let us know if we can assist with anything else.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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