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LB78
Reel Rookie

unsupported device message

The TV (Samsung Smart TV) suddenly shows the message "roku discontinued support for your device. To continue watching Spectrum TV on Roku, please upgrade your device." Checked with Spectrum, all is good there. Do we need a new TV?!

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6 REPLIES 6
Strega2
Roku Guru

Re: unsupported device message

The TV should be fine.  What Roku model number do you have?

Banned but back. Because why not?
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LB78
Reel Rookie

Re: unsupported device message

how do I tell?

 

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Strega2
Roku Guru

Re: unsupported device message

You should find it at Settings -> System -> About. 

Banned but back. Because why not?
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LB78
Reel Rookie

Re: unsupported device message

It says 2710X-Roku 1

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Strega2
Roku Guru

Re: unsupported device message

Yes, they are correct that Roku considers that to be a legacy device.  (It came out in 2013.)  So just replacing the Roku with a modern model should fix that.

Banned but back. Because why not?
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makaiguy
Community Streaming Expert

Re: unsupported device message

Unsupported Roku model list from Spectrum TV:

Device Name          Model Number
Roku LT              2700X
Roku 1,Roku SE       2710X
Roku 2               2720X
Roku Streaming Stick 3500X
Roku 2 HD            3000X
Roku 2 XD            3050X
Roku 2 XS            3100X
Roku DVP             N1000
Roku HD              2000C
Roku HD              2500X
Roku HD              N1100
Roku HD-XR	     N1101
Roku LT              2400X
Roku LT              2450X
Roku SD              N1050
Roku Streaming Stick 3400X
Roku Streaming Stick 3420X
Roku XD              2050N
Roku XD              2050X
Roku XD              2100N
Roku XD              2100X

Source, current as of 9/12/2023, check for updates: https://www.spectrum.net/support/tv/spectrum-tv-app-roku-models

You can find your Roku model name and number via Settings/System/About.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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