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kmking
Newbie

"Speech recognition" setting not disabling

Speech recognition keeps resetting itself.  This is a serious privacy problem.  I have already updated the to the current software and it keeps happening. 

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2 REPLIES 2
RokuEmmanuel-D
Community Moderator
Community Moderator

Re: "Speech recognition" setting not disabling

A warm welcome to the Roku Community, @kmking.

We noticed that you are experiencing difficulties with the speech recognition feature on your Roku device. In order to offer the most effective solution, we would like to conduct a thorough investigation of the issue. We commend you for going the extra mile to address this problem. To proceed further, we kindly request that you provide us with additional information.

  • Can you please specify if you're trying to turn off the hands-free feature or a Roku Voice feature?
  • When did this issue first occur?
  • Does this happen after a software update on your Roku?
  • Can you please provide us with your latest software version? (See that on Settings > System > About)
  • A photo or short video clip of the incident might help.

We hope you'll get back to us with all the additional information; we can help you from there.

Please keep us posted.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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tnreader
Newbie

Re: "Speech recognition" setting not disabling

I have the same problem. Roku is up to date. This is an egregious privacy breach as is not being able to disable all microphone/voice settings. I do not want a remote with voice recognition. Nothing in advertisements state voice recognition cannot permanently be disabled. Search menus, input menus, etc. still show microphone so that speech can be used. 

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