Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jsp1
Newbie

now getting blank gray screen after adding Roke Wireless Speakers which triggered a software update

@RokuDanny-R

My 2017 TCL 55P607 has worked great until now, when all I get is a blank gray screen. Attempts to reset it by plugging and unplugging and pressing the reset button haven't changed anything. Because the screen is blank, I don't have access to any of the menus. The only recent configuration change is that earlier today I added two Roku wireless speakers, which connected easily. However, I believe installing the speakers triggered some kind of system update. Could this be the problem? If so, can you roll it back?

Many thanks, Jeremy Pam (jeremy.pam@gmail.com).

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.