@marymckinnis7-
You reached a scammer somehow, perhaps by doing a net search for "Roku support" or something similar.
Roku does not charge for mere use of their system. There are things you can subscribe to and pay for through Roku, but they are optional.
But if you found the scammer's site while looking for help with a Roku problem, the place to get help is right here.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
