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Dave28
Channel Surfer

hide streaming channels option not working on TCL Roku TV

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Out of the blue My TCL Live channel guide is showing all antenna channels plus 100s streaming channels.  Hide streaming option is checked and not working.  Rescanned Antenna channels only and I still get 100s of unwanted streaming channels on my Live TV Guide.  Restarted TV rescanned to no avail.  Please tell me how to hide streaming channels without going through each channel and hiding it manually.  

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RokuEuniceL
Community Moderator
Community Moderator

Re: hide streaming channels option not working on TCL Roku TV

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Hi Community Users,

We appreciate your patience and understanding.

The issue has been resolved and thank you so much for all your feedback and suggestions. These are all noted and if you need anything else, please let us know.

Happy Streaming!

Kind regards,

Eunice

Eunice L.
Roku Community Moderator

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31 REPLIES 31
TeedOff
Binge Watcher

Re: hide streaming channels option not working on TCL Roku TV

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I have the same problem that has happened in just the past hour or so..

Dear Roku, please stop f**king with sh!t.    It's obnoxious... having ONLY over-the-air channels in one spot is CONVENIENT... forcing your streaming channels into the messing is IRRITATING.. especially after we already went thru the debacle of you removing the channel numbers 

catman7
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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It just happened to me too.  For the last 5 years I've had just antenna channels. About 30 minutes ago over 1000 channels popped up that I don't want.  Repeat I don't want them.  I found the option to hide streaming channels, checked it but it's not working.  What's happening?  Why can't they leave well enough alone?  I'm seriously thinking of throwing this good tv in the trash.  Thanks Roku.  You may lose my business for life.  Any help?

catman7
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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Update:  It actually gave me 4300 channels(and a lot in Spanish).  When I clicked the 'Hide Streaming Channels' I think that cut it down to 1100.  I went so far as deleting the Roku channel App and that did nothing.  Why did they give me this when I didn't ask for it? I'd love to dump this tv on their front porch.  I'm so mad at those b*stards! 

I did notice that an antenna scan says it does include streaming channels.  Is there a way to scan just the antenna?

flya150
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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I'm having the same problem. Just started today. I went to manage channels and clicked the OK button for each channel on my remote to hide them. It took me 20 min or so. I hope something doesn't turn them back on.

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catman7
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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In my case the 4300 channels came back.  To hide them one by one might take a week.  What a disaster.  Thank you Roku.

TXLarry
Newbie

Re: hide streaming channels option not working on TCL Roku TV

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Same here. The 'Hide streaming channels' option stopped working last night on all three of my Roku TVs. I tried deleting the Roku channel, but that didn't help. The streaming channels were still displayed along with the antenna TV channels. Finally, I manually blocked each streaming channel on one of my TVs, but that took most of the evening and a whole lot of unnecessary wear and tear on the remote. That worked, but after blocking all the streaming channels, the Roku channel no longer works. What a mess! Come on Roku... either restore functionality to the 'Hide streaming channels' option or make it easier to block all of them.

TeedOff
Binge Watcher

Re: hide streaming channels option not working on TCL Roku TV

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Just so there's no confusion to delay your engineers re-activating the feature we miss:  see photos

 

HideStreaming.pngHideStreaming2.png

catman7
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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I hope Roku realizes what they've done.  If everyone that this has happened to responds, maybe they'll be on the verge of bankruptcy and get off their dead asses and do something.  Let's hope.

mary451
Channel Surfer

Re: hide streaming channels option not working on TCL Roku TV

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I am on a fixed income and get a limited number of streaming hours. I accidentally watched several hours of streaming tv yesterday. Ouch!!! Please fix the "hide features" option. I had to go through "manage channels" and manually click on hundreds of streaming channels to remove them. Does anyone want to swap an updated Roku tv for anything else? Why would you anger the people who support Roku by buying a Roku enabled tv ( i have Hisense)?

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