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dmh6021
Newbie
‎04-30-2023 12:49 PM

Xbox Series S No loner working with the ROKU TV after the most recent update

I’m having the exact same issue and my Roku updated yesterday Xbox does not work today on it no signal but Xbox works on all other devices 

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RokuMary-F
Community Moderator
Community Moderator
‎05-04-2023 12:41 PM

Re: Xbox Series S No loner working with the ROKU TV after the most recent update

Hi @dmh6021,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're seeing with your Roku device not working with XBox after the software update. 

We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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