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MISR
Binge Watcher

Wondering if my older ROKU devices will support upgrade to OS 12

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Our devices are: 
Roku Premiere SN: YT002xxxxxxx
Roku2               SN: 4A755xxxxxxx
Roku  Express SN: YU00Rxxxxxxx

Not sure if these are 3941X, 3941X2, 3940X,4200X, etc?

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makaiguy
Community Streaming Expert

Re: Wondering if my older ROKU devices will support upgrade to OS 12

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@MISR-

You can check your Roku device model number via Roku menu path Settings/System/About.

Supported Roku devices receiving Roku OS 12:
• Roku streaming players and Streambars – 9102X, 9101X, 9100X, 4802X, 4801X, 4800X, 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4230X, 4210X, 4200X, 3960X, 3941X, 3941X2, 3940X, 3940X2, 3932X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3821X, 3821X2, 3820X, 3820X2, 3811X, 3810X, 3800X, 3710X, 3700X, 3600X.
• Roku TV – All Roku TV models are expected to receive Roku OS 12.

Source: Roku 12 Release Notes (https://support.roku.com/article/228844467)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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AvsGunnar
Community Streaming Expert

Re: Wondering if my older ROKU devices will support upgrade to OS 12

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@MISR 

The complete list of Roku devices (current, updateable, and legacy) is found here  https://developer.roku.com/en-ca/docs/specs/hardware.md#legacy-models.

Legacy devices are the only devices that are no longer updateable past the OS that is currently installed on them. (As such, do not Factory Reset these devices because they will no longer connect to the Roku servers to even get the older OS installed back onto them in most cases.)

In order to find out your Roku device model number, go to Settings/System/About on your Roku device.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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makaiguy
Community Streaming Expert

Re: Wondering if my older ROKU devices will support upgrade to OS 12

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@MISR-

You can check your Roku device model number via Roku menu path Settings/System/About.

Supported Roku devices receiving Roku OS 12:
• Roku streaming players and Streambars – 9102X, 9101X, 9100X, 4802X, 4801X, 4800X, 4670X, 4662X, 4661X, 4660X, 4640X, 4630X, 4620X, 4230X, 4210X, 4200X, 3960X, 3941X, 3941X2, 3940X, 3940X2, 3932X, 3931X, 3930X, 3921X, 3920X, 3910X, 3900X, 3821X, 3821X2, 3820X, 3820X2, 3811X, 3810X, 3800X, 3710X, 3700X, 3600X.
• Roku TV – All Roku TV models are expected to receive Roku OS 12.

Source: Roku 12 Release Notes (https://support.roku.com/article/228844467)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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mpgcena
Binge Watcher

3710x not capable of running latest versions of software

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I've noticed that the 3710x is not capable of running many of today's modern Roku apps. The 3900 series was advertised as being five times more powerful than the 3700 series of devices. How true this is! The 3700 series struggles to execute many apps like Spectrum. Although the actual streaming of a program from spectrum is acceptable it takes one to two minutes to change channels! And performance is so sluggish that it makes watching not worthwhile. Not all Hardware can run the latest version of our apps at an acceptable level of performance. Maybe Roku should restrict the app update to an acceptable version and go no further. Forgoing some features would be a better solution than the app being unacceptably slow. Of course simply buying new hardware is the industry solution to this, but that gets expensive if you have four or five of these outdated and obsolete devices.

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