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HisenseSUX
Channel Surfer

Why does Roku not care at all about ongoing issues?

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Screen mirroring issues have been on this board for years. Why does roku not do anything about it except blame the user? Yes, I am connected to the same network, ffs. Yes, mirroring is enabled on android and yes air ply is allowed on my ipad. 
I did all the steps and talked to people at the TV manufacturer and roku. They all say it is a software issue.

So why not fix it roku? 

IMG_2573.gif
smdh

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RokuJohnB
Community Moderator
Community Moderator

Re: Why does Roku not care at all about ongoing issues?

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Hi @HisenseSUX,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we will be more than happy to assist you further with this issue you had with the screen mirroring feature.

Most of the time, your Roku screen mirroring starts working by only reconnecting the devices. Disabling and again enabling the Wi-Fi on your devices may resolve your issue. If you still fail to mirror, then set your TV screen mirroring mode to “Prompt.”

If the problem still persists, keep us posted.

Best regards,
John

John
Roku Community Moderator

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RokuJohnB
Community Moderator
Community Moderator

Re: Why does Roku not care at all about ongoing issues?

Jump to solution

Hi @HisenseSUX,

Thank you for posting here in the Roku Community!

We appreciate the troubleshooting steps you have taken so far, and we will be more than happy to assist you further with this issue you had with the screen mirroring feature.

Most of the time, your Roku screen mirroring starts working by only reconnecting the devices. Disabling and again enabling the Wi-Fi on your devices may resolve your issue. If you still fail to mirror, then set your TV screen mirroring mode to “Prompt.”

If the problem still persists, keep us posted.

Best regards,
John

John
Roku Community Moderator
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