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TripodBob38
Binge Watcher

Why Does Roku Insist on Repeatedly Changing My Preferred Theme/Wallpaper?


After the update to Version 12.0.0 Build 4184-29 on 5/9/23 this solution no longer works.

My wallpaper is changing every 4-5 hours even though the Seasonal Theme option is disabled. Also all downloaded themes, screensavers, and wallpapers get delete from the account each time the wallpaper is forcibly changed.

Roku Premiere+ (4630 series)  

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3 REPLIES 3
RokuArjiemar
Community Moderator
Community Moderator

Re: Why Does Roku Insist on Repeatedly Changing My Preferred Theme/Wallpaper?

Hi @TripodBob38,

Thanks for your post in the Roku Community!

We would be more than happy to look further into this issue. Can you check to see if you have sponsored themes enabled on your Roku device. You can access these settings by going to Settings>Themes>Sponsored Wallpapers>Off. After making sure it's disabled, please change your wallpaper and let us know if you are still experiencing the same issue.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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TripodBob38
Binge Watcher

Re: Why Does Roku Insist on Repeatedly Changing My Preferred Theme/Wallpaper?

Thanks for pinpointing the problem.  Settings>Themes>Sponsored Wallpapers is being turned on every 3-4 hours.  I turn it OFF and within four hours it is always back to ON.  I haven't found a way to make the setting stay OFF.

Actually this issue is now completely moot.  I'm having a much more serious issue that has rendered the ROKU totally useless, but that is a whole other thread.

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RokuArvyS
Retired Moderator

Re: Why Does Roku Insist on Repeatedly Changing My Preferred Theme/Wallpaper?

Hi @TripodBob38
We appreciate your post. We understand that you're having a problem with the theme or wallpaper on your Roku device. We're sorry about the experience, this is not what we aim for.
We'd like to gather more information about the issue you're running into. Can you please give us more details regarding the issue you're having so we can further assist you:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
  • Steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Best regards,
Arvy

Marc
Roku Community Moderator
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