Features, settings & updates

[mif]

What did you do?

[mif]

what worked?

[Smilynn]

Stuck on new terms window and won't let me accept. I don't know what to do.

[Sibyld1]

You need to use the remote that came with the TV set. It won't work with any other remote (soundbar, cable box, etc.) You can also try using the Roku Mobile App if you have it, the remote function there should also work as long as you're connected to the same network the TV is connected to as well.

[Nj852]

How do I get it off the screen

[Nj852]

How do I get it off

[Nj852]

Thank you

[Goldsrm13]

Same. Nothing happens. There’s no way to see the terms and no way to agree to the terms.  Can I sue them now since I haven’t agreed and I can’t use Roku?

[RokuMary-F]

Hi @Cerrajah,

Thanks for posting in the Roku Community!

We understand that you are having trouble accessing your ONN Roku TV when pressing the "agree" button, is that correct?

To better understand your difficulties, can you please verify if you are using your original remote?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[RokuMary-F]

Hi Community users,

Thank you for sharing your concern.

We appreciate your patience and understanding regarding what you are experiencing. If you are unable to proceed accessing your Roku device by pressing the "Agree" button from the update popup on your screen.

For us to isolate your issue, it would be very helpful if you could answer the following questions:

• What Roku model device are you using?
• Are you using an A/V receiver or soundbar with your TV/Roku player setup?
• Are you using the original Roku remote or Roku mobile app?
• If you see something different, can you please let us know what you are seeing?
• What are the steps to reproduce the issue you are seeing?

Once we have this information, we will be able to assist you further.

Best regards,
Mary