Features, settings & updates

[sailors_lookout]

When I turn off guest mode, I want my previous apps - Netflix and Prime Video -- to be there and already logged in to my accounts.  Instead I have to re-login to these apps every time we go to use the Roku in non-guest mode.  Is this by design?  Or is there a setting I'm missing?  TIA

[RokuJechealR]

Hi @sailors_lookout,

Thanks for taking your first post to the Roku Community!

Please be aware that after you exit the Guest Mode, you must sign in to your subscription channels to access your content.

For more information about Guest Mode, visit our Support page here: How do I set up Guest Mode on my Roku® streaming device?

If you have any other questions or concerns, please let us know.

All the best,
Chel

[sailors_lookout]

I'd already seen that article.  And I have no problem setting up Guest mode with the pin.  Or exiting Guest mode with the pin.  And it doesn't answer my question...

Question: When I exit Guest mode using my pin, I have to re-login to Netflix and Prime Video accounts.  Why doesn't it remember the apps I was logged in with before I set it to Guest mode?  

Is this a bug, or is there some setting I don't know about that will remember my non-Guest accounts?

[RokuJechealR · Accepted solution]

Hi @sailors_lookout,

Thanks for keeping in touch!

Please note that when you enter Guest Mode on your Roku device, you will automatically be signed out of your subscription channels like Netflix, and game data stored on your device will be removed.

You must sign in to your subscription channels again after exiting Guest Mode to view content.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[sailors_lookout · Accepted solution]

Two suggestions:

1) This information should be added to the Guest Mode article at https://support.roku.com/article/360015612834

2) There's no reason the Roku can't, or shouldn't, remember my logins in non-Guest mode.  This should be considered a bug and be fixed in a future version of the software.

[Rbinko]

The solution posted is not a valid solution. As the owner of the Roku, I want to be able to put my device in guest mode and then remove it from guest mode and have all my apps still there with the logins intact.

[sailors_lookout]

Yep.  There's no reason the Roku can't remember which family (non-guest) apps are logged in and being used so that exiting Guest mode and logging in again brings them back to life.