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Atrain
Newbie

Autoplaying pop-up Ads on my Home Screen

Roku is using screen real estate to automatically play video when I first open my Rokus. This is highly abhorrent behavior from a company that once balanced the delicate line of ad space without it being intrusive.

this is NOT OK! I have paid for the high end devices and have 3 of them plus a Roku tv in my office. This was a BAD decision. 

mizrik
Newbie

Re: Home screen hijacked by autoplay ads

well im on board to switch to something else if this continues. 5 Roku 3 are suddenly doing it. cant be wakening people up when i get up not expecting my Roku to suddenly start playing when i wake it up.

that and i don't like adds. especially ones im forced to consume. had to turn off tv to stop it..... home button just laughed at me.

mizrik
Newbie

Re: Home screen hijacked by autoplay ads

disabling that feature stopped all my previews of content but did not stop the auto video adds on home screen...... that's another problem entirely.

andyross
Roku Guru

Re: Autoplaying pop-up Ads on my Home Screen

Go to "Settings/Accessibility/Auto play video" and change it to OFF.

Comorris
Newbie

Re: Video Ads Autoplaying on Homescreen

I feel your frustration. I am also seeing these pop up full screen video ads on the homescreen and I despise them. I've been using Roku devices since about 2013, if I remember correctly. I've recommended them to countless people. I won't continue recommending Roku and I'll likely also start looking at other options if these ads continue. It's invasive and you know it'll become a "wait X seconds to skip this ad." No. This sucks. Knock it off Roku.

justaguy1
Reel Rookie

How do I disable video ads playing when I turn on my TV?

A video played just because I turned on my TV.  That I bought years ago, and has never done this.  How do I turn this off?  I will replace both of my televisions and never have anything to do with Roku again if they are forcing this on us without any chance to opt out.  How can you just change a product I bought 8 years ago?

MojoYugen
Newbie

Re: Video Ads Autoplaying on Homescreen

I've used Roku boxes on all my TVs since the beginning. (I currently have 8 devices registered on my account.) I was starting to look at a Roku TV to replace my old non-smart TV. I was even looking into the Roku smart home hardware. Having full-screen ads added without permission or anyway to opt-out is a deal killer for me. I've supported and promoted this company for years. This is the last straw.

   

makaiguy
Community Streaming Expert

Re: How do I disable video ads playing when I turn on my TV?

Is this continuing for you?

I experienced this one time a week or more ago, a promo for Disney's new Moana movie.  It has not happened again here.

I think this was a universally hated trial balloon from Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4850 | Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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justaguy1
Reel Rookie

Re: How do I disable video ads playing when I turn on my TV?

Happened to me late last night.  Was not the Moana movie, it was something else.  So if it's a trial, the trial is still ongoing.

andyross
Roku Guru

Re: How do I disable video ads playing when I turn on my TV?

Try Settings/Accessibility/Autoplay video, and turn it OFF.

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