Features, settings & updates

[Aw2025]

I just experienced an auto ad on my home screen. I could not exit it. I bought this device as an easy way to have all my streaming services on one platform. If i continue to get autoplay ads on my home screen I will be replacing this device and tv immediately.@support 

[Kb74]

Adding to the list.. If the cost of using/buying Roku is MY devices being locked out with INTRUSIVE noise.. I will be replacing all devices by the end of the week. I'm not sure I want to stay with Roku after this. Testing or not... someone thought this would be acceptable to "test".

You want more money then raise the **bleep** price... you don't lock out someone's property then expect them to remain loyal to the brand. This is distasteful and should have been obvious.

[andyross]

Try this: Settings/Accessibility/Autoplay video, change to OFF.

[Keawna]

They’re really overstepping with this. About to throw my whole 2 $600 TVs in the garbage. They keep adding stuff to make the experience WAY WORSE. 

[LadyElaine1]

We have just gotten a new TV and set up the Roku on it.  We never had ads before but when I use voice to select my paid provider, ads come on and it is a pia to figure out how to get what I want.  If you want to use ads, just put them on your free channels, which I don’t watch.  I won’t put up with this.  If it doesn’t change, I will be looking for something else.  

[Wingspanner]

Hey all, wanted to share how to disable the Roku on your TCL tv until they realize we don’t want their auto-playing bull**bleep** ads on our tvs. 

Here are the steps:

- Factory reset your tv

- set up as a home device

- on the choose your network screen, select “set up later”

- next set up your devices.  Turn them all on and let the tv pick them up and assign them to the inputs  

- now you will have your tv acting as a standard non “smart tv” if you want Roku features you can connect to the internet at a later time but then must redo these steps  

I personally plan on just using a fire stick or my Xbox to use my streaming services  

Good Luck!

[Wingspanner]

https://community.roku.com/t5/Features-settings-updates/Auto-playing-ads-on-TCL-tvs/m-p/1054280#M561... 

[Vicator101]

I just bought this tv then saw this.. I didn't even see the ad due to my frustration of trying to close it. 

Roku will be dead in my household if this continues. 

[apostate9]

Yeah. If this bug isn't fixed very very soon, my Roku device is going to become target practice, and my steam deck is going to become my video playback device. It's a Linux computer and it doesn't serve ads.

[apostate9]

There are tons of alternatives, all these channels are... are websites.