Features, settings & updates

[plwilds]

On my Onn Roku tv, my photo stream has once again changed the ratio of my photos.  This happened in 2024, but Roku did something to fix the issue.  Now it has happened once again.  Is anyone else having these issues and how do I get in touch with someone to get this issue resolved again?

Thank you,

Patti Wilds

[RokuEmmanuel-D]

Hey, @plwilds.

Thanks for stopping by!

Can you send us a photo of it so the team will be able to examine it closely? Also, what troubleshooting steps have you tried so far? Lastly, were there any recent updates before this happened?

In the meantime, try rebooting the Roku TV and seeing if the Photo Stream's ratio changes.

Keep us in the loop!

Roku Community Team

[plwilds]

I just sent you some photos and also, I spoke to someone on ROKU chat.  There was nothing she could do, but she said she would send it to the engineering team.  I hope that this will get resolved soon.  It is so frustrating.  

[plwilds]

Also, I am going to send you a screen shot of the response I received from a person in the ROKU community in May of 2024 when it did this same thing.

[plwilds]

I did try several times to reboot the system.  I also made a new photo stream and it did the very same thing.  I know something was done by ROKU before to correct it, but I have no clue what it was.  Again, hopefully whatever the solution is, maybe you all could tell me what they did to correct the problem and if it ever happens again, I can just sent that information to the community to get it corrected.  Thank you for your assistance and I hope these pictures help.

Patti

[plwilds]

The only software update I see was done on January 8, 2025.  There wasn’t one done in 2024 that caused the issue, so I don’t know if an update had anything to do with it.

Thank you,

Patti

[RokuEmmanuel-D]

Hey, @plwilds.

We've already forwarded your concern to the right team. Thanks for reporting this and stay tuned for more updates!

Let us know if you need help with anything.

Roku Community Team

[plwilds]

Can you tell me what team this is that you forwarded it to and about how long it will take to get the issue resolved?

Thank you,

Patti

[RokuEmmanuel-D]

Hey there, @plwilds!

The team is hoping to get more photos through a private message. Also, does deleting the photo and then re-uploading it solve the problem?

We'll wait for your response!

Roku Community Team

[plwilds]

I have responded to this, but didn't receive a response so maybe you didn't receive my email.  How do I send more photos privately?

Also, can someone not look back on 5/28/24 and 5/29/2024 under this:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-Photo-Stream-Screensaver-Channel-Distorted...

to see what happened in May to get this same issue resolved.  I would really appreciate it.  Please let me know you received this email.
Thank you,

Patti Wilds