I received a used Roku stick that did not have a remote; realizing I needed one to set up the stick, I got the voice remote (via Target). However, it will not pair with the stick. The instructions say that the Roku needs to be updated to 9.4 or higher - I cannot check to see if it is up to date and I cannot connect it to my internet until I have the remote connected. Is there any way for me to use the Roku stick?
What color is the Roku stick, purple or black? Does it have a model number printed on it?
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
For newer remote to work the 3600 has to be upgraded, look for an older rc-al2 remote on ebay. Or even older rc80 or rc81? Just to get upgraded for it to be able to be controlled by the newer voice remote.
Edmund Roku Community Streaming Expert
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