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dmcclen1
Newbie

Updating firmware forces airtv hard drive to format

Updating firmware wants to format external hard drive every time and erase all programming. 

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3 REPLIES 3
RokuNimfa-C
Retired Moderator

Re: Updating firmware forces airtv hard drive to format

Greeting @dmcclen1

Thanks for reaching out to the Roku Community. 

Could you walk us through the issue you are seeing? Kindly specify the issue that occurs and what are the steps to reproduce the problem. Have you taken any troubleshooting steps?

We'd like to learn more about this and looking forward to hearing back from you soon.


Regards, 
Nimfa

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atc98092
Community Streaming Expert

Re: Updating firmware forces airtv hard drive to format

What is an Air TV hard drive? Are you saying there's a channel on Roku devices that allow recording? Or is this just an external drive that contains media you can watch using Roku Media Player?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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andyross
Roku Guru

Re: Updating firmware forces airtv hard drive to format

AirTV has nothing to do with Roku. AirTV is related to Sling and is an external tuner that is network connected. You use an app on Roku and other devices to watch TV and recordings. It uses the Sling app and integrates the tuner channels into it's guide.

Not sure if the OP is talking about the Roku update to OS 12, or that AirTV wants to update it's firmware.

There is a reddit for AirTV:

https://www.reddit.com/r/AirTV/ 

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