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Ceevee2
Newbie

Understanding Roku YouTube subscription

I just noticed I’m being charged for a Roku YouTube subscription for the last two years! I do not own a Roku TV or plug-in device. My devices are all Google. However, I don’t know if YouTube should be free on my Google TV or do I have to pay for it and why am I paying for it through Roku? Should I cancel the Roku account and then will it affect my Google TV? All my other charges on my Google TV are good just not this one. 

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3 REPLIES 3
Strega2
Roku Guru

Re: Understanding Roku YouTube subscription

You have a Roku account yet no Roku devices? If so, does your Roku account have a payment method?

It seems likely that you would have no Roku account, in which case, you are probably being scammed by someone who got your credit card number.

Youtube normally doesn't even cost money. (Unless you have something called YouTube Premium but that's optional and only a small percentage of YouTube users have that.)

Banned but back. Because why not?
Ceevee2
Newbie

Re: Understanding Roku YouTube subscription

We used to have a Roku device on an old tv but that was a very long time ago. I would like to delete this charge but cannot find out how to do that since I don’t have the Roku device or tv and I think I need to talk directly to someone. I cannot find out how to get hold of them. I called the number in the charge and it talks about Disney and other programs.  I hope someone here can help me. Thanks. 

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Strega2
Roku Guru

Re: Understanding Roku YouTube subscription

It should be listed under your subscriptions in your Roku account.  (I mean the one you were using back then - if you created another one to post this, then you want to log into the original one.)

Here is a page about managing subs:

https://support.roku.com/article/208756478

If that fails, you can try their contact support page here:

https://support.roku.com/contactus

(Sometimes it takes a couple of attempts to find a path that leads to actually contacting them but I think they like it that way. 😀)

For future reference, most people suggest not making subscriptions through device payment systems (Roku, Apple, Google...)  Do them directly with the content provider and then log into them on various devices.

Banned but back. Because why not?
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