Features, settings & updates

[Satchley1]

My roku was stolen along with my thousand dollar TV is there a way to track it

[RokuDanny-R · Accepted solution]

@Satchley1 

Thanks for the inquiry.

Unfortunately we do not have a means to track a Roku device in the event that it is stolen.

We would however, recommend taking a look at the information provided by our Support team here: What should I do if my Roku® streaming device is lost or stolen?

Thanks,
Danny

[j1232]

@RokuDanny-R I'm an LE investigator. Does Roku keep IP Address where devices have been used? Also any way I can get Roku's contact information for a court order, I haven't been able to find that anywhere.

If I can get the IP Address I can send another Court order and find out what the address is. Thanks.

[ashleydawndento]

Seems like Roku does not care one single tiny bit about finding a way to help find stolen devices. They may as well advocate for thieves. We won't be buying anymore Roku products. Complete fail Roku. Considering i had one stolen and have serial numbers and everything and still it's no use. What a joke. 

[rebeccawhitaker]

Roku TV got stolen I paid a lot of money for it I even uploaded pictures of  my newborn daughter is there a way I can track my my TV I still have the serial number and etc

[atc98092]

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@rebeccawhitaker wrote:

Roku TV got stolen I paid a lot of money for it I even uploaded pictures of  my newborn daughter is there a way I can track my my TV I still have the serial number and etc.

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No, it can't be tracked. Your photos are not on the TV unless you left a USB drive with the photos connected to it. If you have a credit card attached to your Roku user account, go into the web page (https://my.roku.com) and remove the CC. That way they can't charge anything to your account. The CC info isn't stored in the TV either, so they can't get it out of the TV.