Hello, excuse me. I will try to translate on Google. I hope there is no problem with the translation.
My problem is exactly the same as Elizalde21's (it's also the same, Smart TV model and everything is the same). The Smart TV freezes after trying to update the software, I even tried to update the software via USB and it still doesn't work. I tried choosing the commercial use mode and that's how it worked, I was able to install applications like Netflix, Disney Plus, Spotify and so on. It works well. Now my question is that I would like to know if there is something to do to be able to use the home use mode, since according to the commercial use mode some functions are not activated.
The region from which I communicate is Zacatecas, Zacatecas City, Mexico. I tried to contact TCL Mexico but they tell me that since it is an American Smart TV they can't even answer me so I tried to call the phone number that comes on the label where the model and serial number also comes but the answering machine tells me what the phone number is. phone is not available. The number is +1 877 300 8837. I hope you can help me by this means or if you could give me a telephone number to communicate and make communication faster.
Thank you and I await an answer.
