Features, settings & updates

[tv_problem]

I have the same problem. 

-I tried by Wifi

-I tried with Ethernet cable

-Hold the on button

-Hold the reset butto 

- called 8 times Onn, the system or a person hang out 6 times on 2 deferent day. The Onn services who ask me on the evening to leave a message and call me back twice on day time when i'm at work. 

Roku line tell me to contact Onn line for help... 

What are my solutions now? 

[RokuRiamie-D]

Hi @tv_problem,

We're happy to have you here in Roku Community!

I noticed in your post that you are getting an error code when you're trying to update the software of your ONN Roku TV. No worries, I will be more than happy to find you the best course of action regarding your issue.

Error code 008 is commonly associated with different models of Roku TVs and often points to a firmware issue. In some cases, it may also be linked to a problem with the Roku server that affects the internet connection. Could you kindly provide the following details below?

• How far is the mode from your ONN Roku TV?
• What is the latest software version of your ONN Roku TV?
• Did you receive a prompt update, or are you the one trying to update the ONN Roku TV?

For now, I suggest you try the following.

Reset the network connection:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

Try using a mobile hotspot:

• If you have an iOS® device, refer to Apple's documentation on setting up a personal hotspot.
• If you have an Android™ device, refer to Google's documentation on sharing a mobile connection by hotspot.

Please let us know if these troubleshooting steps process help you to resolve your concern.

Thanks,
Riamie