Features, settings & updates

[Mriguy]

When I search for the movie "Miller's Crossing", the results incorrectly suggest that the movie is available to watch on Paramount Plus, but it is not. Incorrect. Frustrating. 

[DanS777]

I've been having errors in search results for a while now. Most recent one: says Heat is not free on Prime when it actually is.

Since no one responded to your message, I guess they don't care.

[RokuEmmanuel-D]

Hi, @DanS777.

Thanks for being part of the Roku Community!

This can be really frustrating and we completely understand that. We'd be more than willing to assist to get this sorted out.

Tell us more about it...

• What specific channel or show you're trying to search?
• What Roku device is affected?
• When did you start noticing this issue? Also, did this happen before or after a recent software update?
• What troubleshooting steps you have tried so far?
• Can you provide a photo of the issue?

Please get back to us soon.

Best,
The Roku Community Team

[DanS777]

I described the problem in my original post, but for more clarity....

I wanted to watch the movie Heat (with Al Pacino/Robert Deniro). If I search for this move using the search function in Roku's main menu, it will tell me that Heat is on Prime but costs $3.99. If I search for this movie within the Prime app, I can see that the movie is actually free. 

I have also seen this issue before with another movie as well, but I don't recall which one.

I see this issue on both of my devices:

Model 4660X - Roku Ultra    Software version 14.1

Model 4630X - Roku Premiere+  Software version 14.1

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @DanS777!

We are currently investigating your concern and we would like to know if you can provide a photo of it so we can look into this further.

Please get back to us soon. 

Best,
The Roku Community Team

[DanS777]

What would a photo do for you? Have you tried to reproduce the problem?