Features, settings & updates

[wisemagic]

Since the last Roku update the screen saver no longer works. It is set to start after 10 minutes of inactivity. It does come on, the after about 10 seconds it goes back to the main home screen. It cycles like that continuously. 

I have rebooted the Roku numerous times. Even unplugged it overnight,... a good 8 hours. Still does the same thing. Changed to a different screen saver. Same result.

Anyone know how to fix this?

[Kaysey6600]

Mine too! 

[wisemagic]

I fixed mine. Took it outside and smashed it with a hammer, and went back to using my cable company.

[RokuRiamie-D]

Hi @Kaysey6600,

Thanks for your first post in the Roku Community!

We noticed in your post that you are encountering a problem with the screensaver on your Roku device following the recent update. We would appreciate it if you could provide us with further information regarding this issue.

We would like to know the following details below: 

• Roku device/TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What are the troubleshooting steps that you have tried in trying to fix the issue?
• We would appreciate a video clip showing the issue on the TV screen.
  You'll have to use Google Drive to upload a video to the Roku Community.

1. Share the video on Google Drive with "Anyone with the link" access.
2. Copy the shareable link and paste it into the Roku community forum when creating your post. (You cannot directly upload a video from Google Drive to the Roku community, you need to share the link instead.)

Providing these details will help us to look closely into the issue. Please keep us posted.

Regards,
Riamie

[george91]

"yesterday

Screen saver broken after last update

Since the last Roku update the screen saver no longer works. It is set to start after 10 minutes of inactivity. It does come on, the after about 10 seconds it goes back to the main home screen. It cycles like that continuously. 

I have rebooted the Roku numerous times. Even unplugged it overnight,... a good 8 hours. Still does the same thing. Changed to a different screen saver. Same result.

Anyone know how to fix this?"

I have absolutely the same issue. I would appreciate help from ROKU,
Thank you, 
George

[RokuRiamie-D]

Hi @george91,

Thanks for your first post in the Roku Community!

We get that you are also having an issue with the screensaver on your Roku device/TV after the update.

We need to conduct a thorough investigation of this matter. Therefore, we kindly request that you provide us with the specific details that were mentioned above.

Thank you for your cooperation. We look forward to your response.

Regards,
Riamie

[george91]

Hi Riamie,
Thanks for your reply.

After the last update on 10/10/2024 my Roku 2 and Roku 3 screensaver doesn't work- I chose the free Roku digital clock theme and after a couple of minutes Roku played again, then waited 1 minute (I set this time) and again after a couple of minutes Roku played again. 
I would greatly appreciate your help.
Thank you
George91

[RokuRiamie-D]

Hi @george91,

Thanks for the response.

We appreciate you for providing more details about your issue with the screensaver. We would like to gather more information about the Roku device that you are having an issue with so kindly provide us with the following:

• Roku device/TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This information will help us to look closely into the issue. We look forward to your response.

Regards,
Riamie