I live with a visually impaired individual so the screen reader is vital to my family. We have it enabled on our two TVs. Starting about two weeks ago every time we turn the TVs off the screen reader stops working. The screen reader is still enabled on the TVs, it just does not make any sound. I contacted ONN support and they told me to unplug the TV and push the power button while I turn it back on. I tried this and it did not work. To get the screen reader on both TVs to start working again I have to reset the network every single time we turn the TVs on and off. This is getting frustrating for me as I am the only one that can do it in our home due to vision. Any advice or help is greatly appreciated. Thanks.
Hey, @Tfenner!
Welcome to the Roku Community, glad to have you here!
Thanks for sharing your experience with us. We completely understand how frustrating it is to turn the feature on every time the TV is turned off. And we'd like to take a closer look at this.
To help us in the investigation, please provide the following details below:
We are looking forward to your prompt response.
Best,
The Roku Community Team
Living Room TV
Bedroom TV
Thank You for the quick response.
Teresa
Thanks for the information provided, @Tfenner!
We'd be more than happy to have our appropriate Roku team investigate this. We truly appreciate your effort and cooperation so we can get this fixed as soon as possible.
We'll keep you posted on any progress on this case!
If you need help with anything else, let us know so we can assist you further.
Best,
The Roku Community Team
Hey, @Tfenner.
I would like to inform you that the issue is still under investigation, and the team is working to resolve it.
However, the team wanted to clarify...
Let's keep the conversation going!
Best,
The Roku Community Team