Features, settings & updates

[Diverse_DJ]

I've been using screen mirroring for awhile and one day it just stopped working. While I was looking for solutions I found this website and was wondering if you could help.

Hisense Model: 65U6

Seriel number: X01300LMTKG8 (S0AE428MTKG8)

ID: G220X

Software Version: 13.1.4 ● build 1512-CH

GC Version: 12.2.22

Issue ID: G8-380-509

Thank you,

Div

[RokuJohnB]

Hi @Diverse_DJ,

Thanks for the additional information, and welcome to the Roku Community!

We will be more than happy to investigate further this issue you have had with screen mirroring since it stopped working. Can you please provide the following information below?

• What troubleshooting steps have you taken so far?
• When did the issue start?

In the meantime, you may try disabling and again enabling the Wi-Fi on your devices may resolve your issue. If you still fail to mirror, then set your TV screen mirroring mode to “Prompt.”

We look forward to hearing from you soon and gathering details.

Thanks,
John

[Diverse_DJ]

Hello John,

In case you didn't receive the email, here is the information I sent. The issue started I believe 2 years ago and I've tried disabling and re-enabling the wifi, reset the tv, check for Software updates, change the mirroring mode to always allow or prompt, and check if the device was blocked and it didn't resolve the issue. Occasionally the tv does show up on the device to mirror the screen, but the tv doesn't prompt to allow the device to connect. Hope this information helps.

Thank you,

Diverse

[RokuJohnB]

Hi @Diverse_DJ,

Thanks for the additional information.

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,
John