Features, settings & updates

[RokuRiamie-D]

Hi @Thomah,

Welcome to the Roku Community!

We understand that you are having an issue with your Roku Express's screen mirroring. No worries; we are more than happy to assist you with this.

Before we proceed, could you kindly let us know the type of device you're trying to mirror with your Roku Express? In the meantime, we recommend you try these troubleshooting steps:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Please keep us posted.

Thanks,
Riamie

[PolloKinets]

What track is? Where do u get that

[MommaBear618]

Model: C158X

Serial: X00000SRW9NA (S08870CRW9NA)

Issue ID: NA-392-698

[Autumn_23]

Hello mine stopped working when I moved into my new apartment 

model is :8121x-Roku tv 

serieal number is :YK00EC239327

software version:13.1.4

GC VERSION: 12.3.21

im trying to screen mirror on my Roku from my iPhone 12 

[RokuRiamie-D]

Hi @Autumn_23,

Welcome to the Roku Community!

We noticed in your post that you were having trouble with Airplay on your Roku TV when you moved into your new apartment. We'd be happy to assist you with this concern.

We recommend you try the following the details below:

• Are your Roku device and Apple device connected to the same wireless network?
  You can view the network configuration of your devices in the settings menu. On your Roku device, go to Settings > Network > About. If it is not connected to the same network as your Apple device, learn how you can resolve connectivity issues.
• Has AirPlay been turned off on your Roku device?
  Go to Settings > Apple AirPlay and HomeKit and make sure AirPlay is set to On.

For more details, please visit our Roku Support article: How to use AirPlay and HomeKit with your Roku streaming device

Please let us know if the issue persists. We would be more than willing to assist.

Regards,
Riamie

[Autumn_23]

 My phone and tv are connected to the same WiFi and that AirPlay is turned on 

[RokuRiamie-D]

Hi @Autumn_23,

Thanks for the response!

We have coordinated your concern with our Roku-appropriate team for review. We would also appreciate it if you could provide us with the Tracker ID of your TCL Roku TV. This will allow us to include it with the information that we will send to the Roku-appropriate team.

In the meantime, your patience and cooperation would be appreciated. We look forward to your response.

Regards,
Riamie

[Autumn_23]

NPN14E239327

[RokuRiamie-D]

Hi @Autumn_23,

The Tracker ID can be located by following these steps: press the Home button 5 times > followed by the Back button 5 times > and provide us with this ID.

We look forward to your response.

Regards,
Riamie

[Autumn_23]

NPN14E239327is the tracker id 

issue id is 27-410-391