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Morgan527
Newbie

Samsung TV turns off when plugged into roku express

ID. 48-100-892

model 4660rw - Roku ultra

ser# YJ002X701848 (CS48A2701848)

software vers 12.5.5. Build 4174-46

GC vers.  11.0.28

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1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Samsung TV turns off when plugged into roku express

Warmest welcome here in the Roku Community, @Morgan527!

It is highly appreciated that you've reached out to us for support and we're here to further assist you with your concerns.

Before we proceed, could you please provide more details about your concern? This will help us assess the situation better and provide you with the most accurate resolution possible. Kindly consider the following details below:

  • What model is the TV your Roku Ultra was connected to?
  • When did you first observe this issue happening? 
  • What troubleshooting steps have you tried to try and resolve this? 
  • Does this happen on a specific channel?

We'll be looking forward to your response as we are more than eager to help you resolve this. 

Bets regards,
Carly

Carly Y.
Roku Community Moderator
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