Roku Community

massica · ‎07-12-2022

Got a message my Riki is overheating. I unplugged it & let it cool down. Don’t know what else to do. No information at all from Roku products. Plugged it back in after awhile & seems ok. Who knows

DBDukes · ‎07-12-2022

@massica

What Roku device do you have? Model number is always helpful. Settings > System > About

DBDukes
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makaiguy · ‎07-13-2022

Roku page re overheating issue:

https://support.roku.com/article/226794787

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I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

JPell72 · ‎07-17-2022

The help page is total garbage if you go through all the steps, and it does not solve the problem it says to stop using the device. Really that's the answer and nothing else? I filled out the form for a HDMI extender and keep getting error messages. Roku really needs to get their act together. My next streaming device will be a firestick. Their customer service and lack thereof is unacceptable. They should be ashamed of themselves.

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Roku overheating & hot to touch

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