Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
I recently bought 2 Echo Dots and set up the Roku skill. The device I set up in the living room works with the Roku Ultra connected to that TV fine. However, the Roku Ultra in my bedroom will not respond to that bedroom's Dot. When I ask Alexa to do something, Alexa responds that she's doing it, but nothing happens on the TV and then she says she couldn't complete the command after a few seconds. Everything looks to be set up correctly in the Alexa app: bedroom Dot connected to bedroom Roku. Can someone help me troubleshoot?
Can you please provide more specific information about the issue you are experiencing:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
@Iamnpk Did you properly setup the Roku in Alexa commands? There are several steps to make sure Alexa know what to do when you ask her. Even setting my lights took several steps and commands. If you look in your history of Alexa activity you will see if it triggered an action. Works on my TCL Roku TV just fine. Usually this involves creating a routine and settings up a command
I set it up the same way I set up the one in the living room (through the Roku skill in the Alexa app and linking the specific room's Roku to the applicable Echo Dot directly) and that one works without issue. So, I expected the 2nd Roku to work the same way...I'll check the activity, good idea. But did you create a routine as a workaround for the Roku skill not working for your TV or did you do it by preference?
@Iamnpk Here is the point. Alexa and Google home are great. But they don’t necessarily work with all products. I ended up disconnecting my Roku TV’s from my Alexa and bought a Roku voice remote pro. Works incredibly. Roku’s has basically designed a whole ecosystem. I also have the Roku wireless speakers and subwoofer. You will always run into incompatibility issues. But to spend days and weeks trying to figure out what’s going on just isn’t worth it. I would say Alexa turn the Living Room light on and she would turn on my Living Room Roku. And having a couple of times so I just disconnected it because it’s not worth the aggravation
Thanks for the suggestion and I'll keep it in mind! I just bought a 2nd Roku and a 2nd Echo Dot, so I'm not inclined to spend another $30 right now, though. I don't intend to add additional smart devices in the near future, so I'm hoping to fix the glitch with this Roku without me having to make additional purchases.
UPDATE: It's working now! I stripped everything down in Alexa and then re-enabled the Roku skill. Apparently, there was some naming glitch between Roku and Alexa. Thanks to everyone for your help!!
