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patricialarkin0
Reel Rookie

Re: Roku needs a customer service line or chat

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Hello

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buffybob
Newbie

Re: Roku needs a customer service line or chat

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i lost 2 HDM1 connectors in travel, how can I replace them. I did not register the Rokus.

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku needs a customer service line or chat

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Hi, @buffybob

Greetings, and welcome to the Roku Community.

We understand that you've lost your HDMI connectors on your Roku devices, and we'd be glad to assist. To replace your HDMI connectors, you can visit Roku's official website on Streaming Accessories for Roku Devices. By visiting this link, you can browse for accessories, especially HDMI connectors. Furthermore, there is information on each product specifying the compatible devices on each accessory.

If there's anything we can do to assist you further, please feel free to reach out to us.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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DanUK
Streaming Star

Re: Roku needs a customer service line or chat

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I have managed for years without Support or even this forum, but that was before the remotes on two new Roku's started to fail and before they started messing with our menus and sharing our data.

I think the issue is that Roku do not see us as customers because we pay our money to retailers.

The utter contempt they show to Roku users in matters of privacy, changing stuff without permission, forcing upgrades and upgrades wrecking things is a clear demonstration that we are not valued.

It seems I am going to have to sell my Rokiu devices and get some cheap Chinese **bleep** because whilst they may not respect my privacy they do not share my data with 400 so called partners and many 3rd party devices can be modified under the hood.

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Blay1980
Newbie

Re: Roku needs a customer service line or chat

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I'm about to remove every TV in my house and then tell everyone I can tell how bad they suck I can't do anything without them trying to charge more money just for support what a joke..

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renojim
Community Streaming Expert

Re: Roku needs a customer service line or chat

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@Blay1980, Roku does not charge for support.  Anyone you've contacted that tries to charge you isn't associated with Roku and is mostly likely a scam.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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