Features, settings & updates

[LadyBird462]

Roku needs a customer service line or chat. If you submit an online form, you don't get an answer. If you search for a number on the web you get scammers. No response = unhappy customers.  Online support worthless, no help in community.

[AvsGunnar · Accepted solution]

@LadyBird462 

Have you tried starting here https://support.roku.com/contactus/contact-options.  Select the Accounts, Payments, Subscriptions options.  Then choose a Different Account issue.  Should then present you a Call, Email, or Chat option.

There are a few different ways to get to this option.

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Certainly don't agree that online support is worthless, but do agree that the extents companies go to hide/avoid personal support contact options is frustrating.  Normally it factors into my decision whether or not to make purchases from such companies.

[LadyBird462]

Thank you.  I did arrive there and sent an email. On 12/26/2023  I received an email reply:

Hello PAP,

Your request #(88xxxxx)  has been received and is being reviewed by our support staff. We will be contacting you shortly. To add additional comments, you can simply reply to this email. Sincerely, Roku Customer Support

On January 21, I replied to that message requesting a reply.  On January 23 repeated the reply.  Becoming frustrated, I went through Roku Support and could not find the "Let's Get In Touch" page.  Searched the web, found this number and -- yes like an idiot -- called 844-522-4430. Turned out to be a huge scammer who started charging all kinds of gift card purchases to my debit card (which is where my refund was supposed to go), and my bank account.  Fortunately, my bank was immediately alerted to fraudulent activity and locked down all my accounts.  Somehow, he got into my Paypal account as well, linked to my debit card, so I have had to dispute all those purchases as well.

Your level-headed reply is true; thank you for that.  In the meantime, my bank was kind enough to deny the Roku charges I was attempting to reverse.  The whole situation left a bad taste directed at Roku, perhaps not totaly deserved.

[MisterCzyk]

Roku website does not work for purchases. I tried 4 times to purchase 3 Voice Remote Pros. Each time Express Checkout just brought me back to my Cart to start Express Checkout again. I called Support: waste of time, they would not just place the order for me, was told to try again in half an hour, maybe a different credit card, or device. I later tried to order using my phone - same result. Tried my desktop computer again - same result. I called Support again, still useless. Was told to try a different device or browser. Asked that they just place the order for me and was disconnected.

[makaiguy]

@MisterCzyk-

You can order from Amazon at similar price and get better service and a more liberal return policy.

[DrJohnnyFever]

Followed your instructions and was greeted with an endless loop of "LOADING". Tapped REFRESH, same unfortunate result. If I wanted to spend eternity watching the "LOADING" icon going round and round, then this would've been a fantastic experience... but I have better things to do. All I want is a capable, competent live human being to answer my question!

[MisterCzyk]

After the failed attempt to buy 3 Voice Pro remotes on Roku.com I went to BestBuy.com and found them for the same price. BestBuy also sells a Universal Replacement Remote that is a docking station for your Roku remote so you do not have to juggle multiple remotes. I went to the store, spoke to a very literate human, and bought three of each. Roku needs to wake up.

[Martymayhem]

I've been searching the Roku site for over an hour looking for a chat feature, or a phone number for customer service.

I've clicked the link provided above, made the suggested selections, and it will not load.

It spins, spins, and continues to spin without loading.

If this is how Roku handles customer support, I'll be returning my device and getting a Firestick.

This is ridiculous and an absolute waste of time.

I can't even find an email address.

[Marty7]

Nonexistent customer support. Roku, do better. The Roku support page; Let's Get In touch will not load.

It's been spinning and spinning for 90 minutes.

Ridiculous. Not a great start for a new customer.

I'll be returning my Roku for a Firestick.

[patricialarkin0]

need customer service number