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TDAllen99
Newbie

Roku menu is missing and I only see wallpaper

I see that others have posted this as an issue and the Solution appears to be that Roku Support has to fix it.

when I turn on my Roku tv yesterday and today, I only see the wallpaper. No apps, no menu items. I can only get to stations and channels based on the remote buttons or using the voice command (which is pretty poor)

I already did the hit Home 5 times and then Back 5 times so here’s my tv info to help me fix this faster:

 

Model A113X - Roku TV

Serial X003004TNJ3M (So5EY24TNJ3M)

Software version 13.1.4 build 1510-88

GC version 12.3.20

Timestampe 2024-10-01T12:56:06Z

please use issue ID 3M-395-336 to report the current issue.

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AvsGunnar
Community Streaming Expert

Re: Roku menu is missing and I only see wallpaper

@TDAllen99 

Have you tried performing a System Restart on your RokuTV?

Settings/System/Power/System Restart.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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