Features, settings & updates

[mlewis49]

This seems like it should be illegal. It is certainly unethical. It shouldn't be binding. Would someone be bound by this if their child hit agree because he wanted to watch cartoons? I am going to check with my state consumer protection department.

[Melski]

yeah i can no longer use my tv.  It won’t allow me to accept the terms.  It’s just stuck 

[NOXFPS]

I'm interested in how many people would like to join me in a class action l--suit on roku. Bricking my television with their new dispute resolution terms that you cannot bypass. Therefore, making your TV u bought with your hard-earned money. Useless, I've contacted lawyers and we'll be getting back with them next week. My laws--t will also include Tc l because they are the manufacturer of my television. They must give us away through the television to disagree and continue to use our television. Because they don't. It's illegal therefore I am Taking action against them.

[Snwari]

Dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them.

[Musiclover1]

@mlewis49 exactly! My 2-year old hit the Enter button because he was holding the remote, so there went that! I’ll send the letter in this week but they are not getting a copy of my receipt, that seems absurd 

[Snwari]

Sent this fcc complaint:

Have 2 roku dependent tvs. New terms of service popped up on tv. Cant deny if disagree only agree or message stays on tv screen and cant use tv. Can opt out if you do this: Dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them. So tv will work if you do all this but no option to opt out from tv message? What about blind persons living alone? Who cant see this or hear how to opt out by mail? Why force us to do the mail in to them with our tv info, our personal info, etc when they know who has roku tv to send that message? Lots of complaints. Not fair. So we are stuck agreeing and then write them to opt out within 30 days or no tv. Have less than a month to go.

[Snwari]

So cant deny on tv but have to do all this to deny? So will we be able to use our tv after all this? Why no deny button and still be able to use tv? We have to send our info about our tv, our info too to roku company for a purchased tv to opt out? A tv company? What about disabled blind persons? 

Dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them.

[Snwari]

So is bypassing it somehow agreeing anyway? Hmmm. This is awful.

Dispute Resolution Terms
L. 30-Day Right to Opt Out, You have the right to opt out of arbitration
by sending written notice of your decision to opt out to the following
address by mail General Counsel, Roku Inc., 1701 Junction Court, Suite
100, San Jose, CA 95112 within 30 days of you first becoming subject to
these Dispute Resolution Terms. Such notice must include the name of
each person opting out and contact information for each such person,
the specific product models, software, or services used that are at issue,
the email address that you used to set up your Roku account (if you
have one), and, if applicable, a copy of your purchase receipt. For clarity,
opt-out notices submitted via any method other than mail (including
email wil hot be effective. If you send timely written notice containing
the required information in accordance with this Section 1(L), then
neither party will be required to arbitrate the Claims between them.

[Snwari]

So using means you agree or else no tv access? Email i received 2/28/2024

We wanted to let you know that we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated......By continuing to use our products or services, you are agreeing to these updated terms.

[MsBubbles]

I'm having trouble too. I don't have the Roku remote to control the tv.