On February 24th, Roku introduced new dispute resolution terms, allowing consumers a 30-day opt-out period. Despite my attempt to opt-out by contacting their general counsel, Roku continues to block my usage until I select “AGREE.” I firmly assert that my refusal to agree to these terms should not lead to the deprivation of basic functionalities on a device I've owned for years
Per Roku’s Terms and Conditions, they reserve the right to amend terms with notification. However, the inability to access TV settings to remove my Roku account forces consumers into a corner, compelling them to select “AGREE” to proceed. This limits consumer choice and undermines fair dispute resolution.
As a consumer advocate, I advocate for transparent and equitable dispute resolution processes that prioritize consumer rights. The current terms lack adequate safeguards for consumers, demonstrating a bias towards the company's interests. It's crucial to address this issue promptly to restore consumer trust and uphold accountability.
Otherwise, a refund should be issued immediately for the 4 Roku TVs I own that I cannot use.
