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DavidAM
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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UPDATE!!! 4/26/2022 10PM EDT

I just updated to BUILD 4184-11

 

And my external USB HDD is now working in Roku Media Player.

 

They've resolved it!

 

Update your firmware!

Mare7
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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Thanks so much for letting us know about a working update.! I truly appreciate it! I hooked mine back up and it is recognized and playing a video. Yay!

Thank you tech team!

RichardSMitnick
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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Same problem. How do I update to that build? My Roku says it is up to date, that it checks for updates every day.

 

So, please, how do I update to that build?

 

Many thanks.

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Kleinzeit
Channel Surfer

Re: Roku Update 11.0.0 - external hard drive no long recognized

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This problem was solved in April, when Roku updated their firmware to rectify the error. My current firmware version is 11.5.0, I don't know if attempting a manual update is more effective that the routine automatic update but I guess it's worth a try.

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RichardSMitnick
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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 I am on 11.5.4235. I have two devices running the same build and no luck.

Anything I can do? I tried powering down and re-starting. Nothing worked.

Any help will be appreciated.

Kleinzeit
Channel Surfer

Re: Roku Update 11.0.0 - external hard drive no long recognized

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I have the same firmware/build version you do and my  drive works well.

Assuming a) your drive used to work with your Roku but no longer does and b) that there’s nothing wrong with the drive itself (i.e. it works as expected when connected to a computer), I’m not sure what other help to offer, sorry.

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RichardSMitnick
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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Thanks anyway.

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bvt
Reel Rookie

Re: Roku Update 11.0.0 - external hard drive no long recognized

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A year later now I'm having the same problem, Two of my Roku devices do NOT recognize USB external, either flash or hard drive with the ext4 file system.  what gives?

it does work with a fat32 filesystem, so obviously some coder forgot to add the other file types?

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EvilBert1
Binge Watcher

Re: Roku Update 11.0.0 - external hard drive no long recognized

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Other Roku users or Roku support will need to handle this one.  I used my Roku last night (7/7/23) with an external hard drive and had no problem.   Sorry I cannot be of more assistance.

 

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renojim
Community Streaming Expert

Re: Roku Update 11.0.0 - external hard drive no long recognized

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@bvt, Roku devices have never supported ext4.

Why does my Roku streaming device not recognize my external USB drive? | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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