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twchristian
Channel Surfer

Re: Roku Ultra 4802X Slow [Non-]Loading

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NEW HYPOTHESIS: 

I'm seeing failures even when the SiriusXM app should already be loaded. One of the features of the Roku Ultra is lots of memory so you can keep multiple apps loaded at once. However, as renojim pointed out, the Roku box still has to communicate with the SiriusXM server for authentication. It's possible that loading and authentication, or even just authentication, are considered part of the loading process. An inability to authenticate might be reported as a "loading" error, even though the app has already been loaded. It's not ready to run until you have established your right to access the SiriusXM programs, thus it's still "loading".

That will be something else to talk to SiriusXM about next week.

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twchristian
Channel Surfer

Re: Roku Ultra 4802X Slow [Non-]Loading

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SOLUTION, PROBABLY:

I spent about an hour on the phone today with SiriusXM Tech Support. It was one of the best tech support experiences that I've had. The technician assumed an intelligent customer and did not simply follow a trouble-shooting script, nor did he ask me to repeat steps that had already been attempted. When I described the problem, he already seemed to have a pretty good idea what the solution was.

It was a SiriusXM authentication problem, possibly a conflict between multiple streaming devices. Just logging in each time using the same user ID and password didn't work. What we had to do was remove and then re-install the SiriusXM app, and then re-authenticate via the SiriusXM web site using the authentication code provided when the app re-started. That worked. All of our personal information came back (e.g., favorite channels), and we're now able to move between Roku channels without having to login to SiriusXM each time we return.

I've used the word "possibly" because I can't recall any other streaming use of SiriusXM in the time frame where we experienced the problem. Not saying it didn't happen, but I don't recall it. Regardless of the cause, it was clearly an authentication problem and my hypothesis about hanging while attempting to authenticate use of the SiriusXM app was probably close to the truth. This is also someone's software problem because it should have timed out with a "failure to authenticate" error message. That would have been much more enlightening and would have immediately suggested possible solutions.

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Re: Roku Ultra 4802X Slow [Non-]Loading

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I've had Roku for nearly 15 years.  My last devise was bought in 2022 and I even had to replace the remote (hate using the phone app as phone isn't near me when watching TV). And it isn't an old-person thing as my 26 year old daughter hates mobile remote apps too. 😛

But my devise had been getting slower and slower over the past 6-8 months again. I have 1G Internet connection, wired, and we've restarted, reset, and moved devise from behind TV for better point-to-point signal. All that but the devise is just plain slow and buggy.

What I'm also not liking is the lack of available apps, which is likely due to licensing issues.

I had a good run with Roku but time to try Google TV.  The £99 is worth it to me.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku Ultra 4802X Slow [Non-]Loading

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Glad to see you here in the Roku Community, @PacmanPilot!

We understand how inconvenient this may have been to you. We'd love to be able to assist. 

Could you tell us more about...

  • Is this happening on all channels or only on a specific channel?
  • When did you start noticing this issue?
  • Have you tried using a Wireless connection as a mode of connectivity on your Roku Ultra?
  • Have you received software updates recently before this happened? If so, can you please provide the latest software version of your Roku Ultra? This can be found in Settings > System > About

Please keep in touch!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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