Features, settings & updates

[NC8]

Add me to the growing list of users with this issue.  Quite frustrating.

Please DM further assistance/instructions.

[RokuRiamie-D]

Hi @NC8,

Welcome to the Roku Community!

We are glad you are here sharing your concern about the Roku Ultra 4640x being stuck in Recovery mode. Kindly check your DM, as we have sent you a private message for further assistance.

We look forward to your response.

Regards,
Riamie

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We really appreciate your patience and cooperation as we work on this issue about the Roku Ultra 4640x being stuck in the recovery mode screen.

If this issue still occurs kindly provide us with the following details if possible:

• OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Providing these details will help us to further investigate the issue. We look forward to your response.

Regards,
Riamie

[NC8]

In the recovery mode screen I see this information:

Version: 29F.04E12221A

Serial Number: YP000G385936

Device ID: 7LC680385936

Model: 4640X

[JCameronHollis]

@RokuRiamie-D 

We are unable to access any screen other than the Recovery Mode screen. The button sequence you've directed us to follow does nothing.

As mentioned by @NC8 there is a "version" listed on the recovery mode screen. I have the same version (29F.04E12221A).

[RokuRiamie-D]

Hi @NC8 @JCameronHollis,

Thank you for the response!

We appreciate the information you have provided. Rest assured, we have forwarded it to our Roku-appropriate team for review.

Thank you so much for your cooperation and patience. Please let us know if there's anything else we can assist you.

Regards,
Riamie

[wipeoutfan]

I too have the same version as @NC8  and @JCameronHollis, version 29F.04E12221A. I have to agree with others who have guessed that the recent update broke the devices, and hope there is a way to rollback to an update that does work, or that a future update will fix the issue. One of the great things about the unit is the optical audio out, and I'd hate to lose that if it can be avoided with a software fix.

[TopKat]

I agree with @wipeoutfan in regard to the optical audio out port. I have an older 5.1 receiver which does not have HDMI inputs and the 4640 Ultra allows me to get Dolby Digital\DTS surround sound on my setup using the optical out

The newer Ultra models lack this feature.

[RokuRiamie-D]

Hi @TopKat @wipeoutfan,

Thank you for the response!

We greatly value your input about this concern. Rest assured we have informed our Roku appropriate team about this matter and they are already working on it.

In the meantime, your patience and cooperation are appreciated as we work on this issue. Feel free to let us know if there's anything else you would like to address.

Best regards,
Riamie

[bfaz18]

I've had the 4640x for several years, plugged into the same TV and same power strip.

I started having the reboot loop yesterday afternoon, but didn't realize what it was at first.

I turned off the TV, figuring it was updating and would be ok today - it wasn't.

Eventually, it brought up a recovery screen.  I selected Update.  Same reboot loop.

When the recovery screen came up again, I selected Factory Refresh.  Still have the reboot

loop and it still eventually boots to recovery mode.  Clearly, the device is bricked.

Please let me know what's next.  I will, however, ask the question that I received when working

on the same software product for 20 years -  Don't you test updates on all supported devices? 

this appears to be a massive miss.

Thanks.