Features, settings & updates

[Archiee187]

I just did a software update on my 3820RW streaming stick 4k

the interface takes over a minute between button presses to respond.     I did a factory reset, and still having issue.

my Roku stick worked ABSOLUTELY FINE before the software update.      took me an hour to be able to factory reset, and it didn't solve anything.

Why Roku?  

[RokuJohnB · Accepted solution]

Welcome to the Roku Community, @Archiee187!

Thanks for letting us know about this issue you had with the Roku streaming stick. No worries; we will be more than happy to assist you further with this concern. Please try to unplug both the Roku device and TV for 1 to 2 minutes and then plug them back in again.

Please try doing these troubleshooting steps and see if that will make any difference.

All the best,
John