Features, settings & updates

[RokuJechealR]

Hi Community users,

Greetings, and thanks for posting to the Roku Community!

We acknowledge the information you have provided and will update our team on this. As we work on the issue, we hope for your patience and understanding.

Further developments about the investigation will be updated in this thread.

All the best,
Chel

[CTOCSE8]

Will take a week or more for them to contact you via email and tell you to try again.  Took 2-3 attempts after the contact and eventually it came back up.  Mine died in May to same problems.

[CTOCSE8]

You don't get to home screen until they reach in a fix your device individually.  They cannot roll out a system wide fix to this problem. It's like the Crowdstrike/Microsoft issue, fix is one at a time.  Post your device info off the recovery screen and make sure your email is up to date so they can reach out to you in the queue.

[cpl2018]

Same issue here; please help! 

@RokuJechealR I have tried every possible solution that has been offered and nothing works. My info is below. 

Version: 9.30.0*1050 

Serial Number: YL00EA769969

Device ID: 2A115E769969

Roku: 9102R

[CTOCSE8]

This is perfect info for fix.  You'll have to wait for the email from ROKU code monkeys telling you to try now.  Took over week when this happened to mine in May. 

[RokuJechealR]

Hi @cpl2018

Welcome to the Roku Community!

Thanks for sharing the information on your device. We have passed along your concerns and details to be added to the appropriate Roku team for further investigation.

We'll update this thread once more information is available. In the meantime, your patience and understanding are much appreciated.

All the best,
Chel

[Bubbletrouble]

Also having this problem, tried to resolve via chat by resetting but no progress.

Version: 9.3.0 * 1058

Serial number: YL00DC014927

Device ID: 3K615D014927

Roku: 9101R2

[Gregrv]

Were you ever able to get it fixed and how?

[RokuJechealR]

Hi @Bubbletrouble,

Thanks for the first post to the Roku Community!

Please note that we have passed along your information to the appropriate Roku team for the additional details of the investigation. In the meantime, we appreciate your patience and understanding regarding this matter.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

[RokuJechealR]

Thanks for following up, @Gregrv.

The team is hard at work investigating the issue; we still haven't received any feedback back as of the moment, but rest assured that we'll send the update once we have it.

We are working diligently to attend to your concern as soon as we can.

All the best,
Chel