Features, settings & updates

[aamilo]

I just got off a chat with Roku support.  In the end I was told to buy a new Roku.  I questioned why, basically Roku send out an update and now I have to buy a new Roku?  The response was that they added features that my 4640x couldn’t handle.?! 🤬

[AvsGunnar]

@aamilo 

The Roku 4640 is still supported.  It has the same processor and hardware as other Roku models that are unaffected by the update.  https://developer.roku.com/docs/specs/hardware.md

I would initiate another support chat, inform Roku support what this other clown support tech told you and request some sort of discount on a new Roku device if the official response is going to be "too bad, we broke it, so buy another one."

While you device is older/old, and you would likely benefit from a newer device, this response from Roku is unacceptable.  (and likely just an uninformed customer representative assigned to online chat duty).

It is entirely possible that you may just have a device failure, but if Roku is informing you that their update was the cause of the failure, they should be able to revert it back to the last stable version while they investigate.