Has anyone else noticed if their Roku device suddenly got slower and more glitchy after the latest software update? I have 7 different Roku devices in my house ranging from the newest Ultra to the Express +4K and they are all performing much slower. Tech support says it’s my internet connection as usual however I have a gigabit internet connection and have tested it several times and it ranges between 875MB to 975MB download and 52MB upload so I know for a fact that it’s not my internet nor my routers as I’m running EERO latest gigabit router with two EERO WiFi repeaters and every other device in my house is working just as it was. I’ve reset every Roku and even replaced my 100 dollar Ultra because Tech support said something may be wrong with it and there wasn’t so money wasted. I’ve read that they set the default but rate in the update to one speed and the Roku can’t determine what connection rate you have now and adjust for that which seems plausible because you can’t get into the cheat mode anymore and set it to the max manually anymore. I’m just about ready to get rid of all of my Roku devices in my house and switch to another brand with all of the troubles I’ve had lately. Just not ready for the added expense.
Mine are also constantly locking up and/or freezing requiring me to completely unplug the device. It use to take 5 seconds or less to launch an App and about 3 seconds or less to start playing a movie. I’ve timed it and it take up to a minute to launch most apps and between 20 seconds to a minute to start streaming a show. The Apple app is even more glitchy and only plays half the time and can’t find the media the other half. Several of my movies from the library of movies that I own won’t even play now. I have to stream them from my iPhone or iPad to even watch them. Yet tech support continues to blame it on my internet connection and/or hardware even after I’ve explained to them that I’m a certified network engineer and know for a fact that it isn’t. They then try to tell me that I need to clear the cache which I’ve already done more times than I can count and way more than you should have to yet it still doesn’t work.
Apple TV or Amazon Fire Stick Fire Stick or some other custom Android/Linux based media player is sounding much better to me day by day
I’m ready to start posting negative feedback about #Roku# as well as discontinue my efforts in supporting their products to other as I have been since owning mine and now I’m looking like the idiot for recommending them as I’ve been responsible for a little over 100 people switching to Roku.